Rental Search /Procedures
— Directly from our home page
You can find a suitable accommodation with our in-site search engine:
Start your search here
— Call our office
You may reach us at:
+81(0)3-5980-9621
We are open from Monday to Friday, from 10:00 to 18:00.Office is closed on Sunday and Saturday.Feel free to call us and let us know about your dates of stay and budget. We will assist you with your search from there.
—Send us an email
You may write to us at:
info@tokyostay.co.jp
We will respond promptly within 24 hours.
—Visit our office
We are located at:
Fujiken LK Building 8F , 2-27-3, Kitaotsuka, Toshima-ku, Tokyo, Japan 170-0004
Please pay a visit and we shall arrange room showings.
2. Credit card
3. Cash
4. Bank transfer
Please contact us in advance to make your payment arrangements.
Sometimes some bank or Paypal can occur. In that case, the fees must be borne by the customer, not Tokyostay
The deposit is 30,000 yen
On the day of check out, please come to our office and turn in your keys before 10:00. Our cleaning team is scheduled to enter the room from 10:10.
With Paypal, we can refund the deposit within 14 days after checking your room condition.
If you have no Paypal account and want to leave early for a morning flight, we will have to make the room check appointment for the day before within our office hour. Also, we will charge 4000 yen for the early-check out.
Please do not leave garbage behind and please remove the furniture you have brought with you. Additional charges might apply if the room was not restored to its original state.
Monthly payment for the rent must be done before the end of the previous month.
Payments can be made in three ways:
– At TOKYOSTAY office
If you pay at TOKYOSTAY office, two drink tickets of SPEAKEASY will be provided after your payment.
– At SPEAKEASY
You can make the payment from 18:00 till 24:00 at the lounge, but no drink tickets will be provided there.
– Bank Transfer
You can directly transfer the payment into our company bank account.
According to the Japanese law, a 14.6% of penalty charge will apply to the rent if a guest fails to pay on time.
1 night – 2000 yen/person
1 month – 20000 yen/person
If you need an extra futon set and extra beddings, we will provide them for free to be picked up at the office.
If you want us to make a delivery to your apartment, it will cost 4000 yen.
NOTE: If you let people stay in your room without notifying TOKYOSTAY, no deposit will be refunded and an eviction will take place immediately.
Cancellation policy by TokyoStay
After we have received your deposit, we may cancel your reservation if it may expect to have trouble with current tenants or may have possibility not to fit in our share house/apartment rules.
We will refund the whole amount of deposit when it occurs.
CHECK-IN
After the registration, we will bring you to your room. Please feel free to ask anything about Tokyo, we are very happy to answer your questions.
TOKYOSTAY Address:
(English) Fujiken LK Building 8F , 2-27-3, Kitaotsuka, Toshima-ku, Tokyo, Japan, 170-0004
(Japanese) 〒170-0004東京都豊島区北大塚2-27-3 富士建LKビル 8階
Here is a guide to get to TOKYOSTAY’s office
If you arrive early, you can leave the luggage at our office for free (from Monday to Friday, 10:00 – 18:00. But the office is closed on Sunday and Saturday).
Or you can use the coin lockers at Otsuka station (24 hrs, cost 300 – 700 yen).
It’s possible to check in earlier if the accommodation is ready.
Please contact our staff on your day of arrival to get detailed information about
check-in availability. You may write to us from the airport using the free Wi-Fi there.
In case you arrive after 18:00, please check in at SPEAKEASY:
The bar is open on Tuesday to Saturday from 19:00 to 24:00, we will prepare you keys and a map to the accommodation.
Be sure to contact us if you arrive when the bar is closed.
Here is a map to get to the bar SPEAKEASY and Here is a youtube video showing the directions
Please note if you cannot make it while SPEAKEASY is open, check in can only be done the following day at 10:00 in the office.
- KEISEI SKYLINER
The most comfortable way of travel is to take KEISEI SKYLINER to Nippori station (36 mins, 2400 yen), and then transfer onto JR Yamanote line to Otsuka station (12 mins, 160 yen). - KEISEI LIMITED EXPRESS
Alternatively, you can take the KEISEI LIMITED EXPRESS train from Narita
Airport to Nippori station (about 70 mins, 1030 yen), and then transfer onto JR
Yamanote line to Otsuka station (12 mins, 160 yen). - NARITA EXPRESS (For JR Pass holders)
If you hold a JR Pass and have activated it at the airport, you may also use the NARITA EXPRESS directly to Ikebukuro station (about 85 mins, 3190 yen originally), and then transfer onto JR Yamanote line to Otsuka station (2 mins).
- SHUTTLE BUS
If you have too much luggage, you may take the AIRPORT LIMOUSINE to the Ikebukuro Sunshine Bus terminal (95~130 mins, 3100 yen), and then catch a taxi to get to the North Exit of Otsuka station (2 mins, 730 yen).
Here are some other helpful links:
Time Table of the bus
Getting to TOKYOSTAY Office
Online Route Finder Hyperdia
- TOKYO MONORAIL
The most comfortable way of travel is to take the TOKYO MONORAIL from Haneda Airport to Hamamatsucho station (about 20 mins, 490 yen), and transfer onto JR Yamanote line to Otsuka station (25 mins, 200 yen). You may use your JR Pass for this ride. - KEIKYU AIRPORT LINE
Alternatively, you can take the KEIKYU AIRPORT LINE from Haneda to Shinagawa station (about 14 mins, 410 yen), and then transfer onto JR Yamanote line to Otsuka station (30 mins, 260 yen). - SHUTTLE BUS
If you have too much luggage, you may take the AIRPORT LIMOUSINE to Ikebukuro Sunshine Bus terminal (55~95 mins, 1230 yen), and then catch a taxi to get to the North Exit of Otsuka station (2 mins, 730 yen).
Here are some other helpful links:
Time Table of the bus
Getting to TOKYOSTAY Office
Online Route Finder Hyperdia
Please notify us if you want to send your luggage and send it to the following address:
(English) Fujiken LK Building 8F , 2-27-3, Kitaotsuka, Toshima-ku, Tokyo, Japan, 170-0004
(Japanese) 〒170-0004東京都豊島区北大塚2-27-3 富士建LKビル 8階
Tel: 03-5980-9621
CHECK-OUT
On the day of check out, please come to our office and return your keys before 10:00. Our cleaning team is scheduled to enter the room from 10:10.
With Paypal, we can refund the deposit within 14 days after checking your room condition.
If you have no Paypal account and want to leave early for a morning flight, we will have to make the room check appointment on the day before, within our office hours (10:00 – 18:00). Also, we will charge 4000 yen for the early-check out.
Please do not leave garbage behind and please remove the furniture you have brought with you. Additional charges might apply if the room was not restored to its original state.
Room / Apartment Types
While living in your private room, you share the common space with 2 to 6 people within a house or an apartment. All rooms are furnished with beds, beddings, desks, chairs, and air conditioner/heating units. While your privacy is guaranteed, all guests share the bathroom, shower room, kitchen, and living room. The homely atmosphere in the sharehouses provides a great opportunity to make new connections with people from all around the world.
Female only sharehouse
Additionally, we offer some female only accommodations. Male guests are not allowed in these sharehouses under any circumstances. Please check the box for “Female Only” when you are looking for a room from the search page.
Apartment
An apartment is the perfect option for a group of friends or family members who prefer to live together. In an apartment, you do not share the common space with outside guests. Same as the sharehouses, our apartments are fully furnished. It comes with beds, beddings, desks, chairs, air conditioner/heating units, refrigerator, washing machine, microwave, toaster, and other cooking utensils.
– Smoking is strictly prohibited in the sharehouses. Once this rule is violated, your contract will terminate immediately and no deposit will be refunded.
– Do not leave personal belongings in the common area, unless the area was specified with your room number. Unidentified items in the common area will be removed without notice.
– Keep the common area clean. Wash cooking utensils right after use and do not leave dirty dishes in the sink.
– Please lower your volume after 22:00 and respect other tenants living in the same building.
– If the utility bill surpasses 10,000 yen a month per person, extra charges will be subtracted from your deposit. To avoid extra payments, remember to switch off the lights and air conditioning when they are not used. Make sure to turn off the water tap.
– Use baskets marked with your room number to store personal items in the common area, such as kitchen, inside of refrigerator and shower room.
– Please show great respect to our cleaning staff, as they are the most important members in the company. Most of them do not speak English. If you have any requests, claims or questions, please contact our office directly.
– When you leave your room, close all windows and the door to the balcony. If you leave doors and windows open, it might cause security issues.
– If you cause damage to your room and the common space, you are responsible for the cost of repair. You are obliged to pay within 24 hours after receiving the invoice.
Apartment House Rules
– Please take off your shoes at the entrance of the apartment.
– When you leave the apartment, SWITCH OFF air conditioners, lights and all electronic devices in your room and in the common area. Make sure to turn off the water tap.
– We will provide fresh beddings, a set of towels and toothbrush when you first check in as a one-time service.
– Please do not leave garbage behind and please remove the furniture you have brought with you. Additional charges might apply if the apartment was not restored to its original state.
– When you check out, please lock the door and bring the key to our office. If the office is closed, please drop the keys in the mailbox next to the entrance.
– If you lose your keys, we will have to charge 5.000 yen for the room key and 10.000 yen for the entrance key.
– When you leave your apartment, close all windows as well as the door to the balcony. If you leave doors and windows open, it might cause security issues.
– Smoking is strictly prohibited in the apartments as well as on the balcony. Once this rule is violated, your contract will terminate immediately and no deposit will be refunded.
– Please keep your volume down after 21:00. Once we receive a noise complaint in the building, you will be responsible for the penalty charge of 30,000 yen.
– Please walk quietly in the entrance hallway, and be mindful for other people living in the same building.
– If you cause damage to your room and the common space, you are responsible for the cost of repair. You are obliged to pay within 24 hours after receiving the invoice.
Garbage
Each category of trash is collected separately on a designated day. The trash has to be taken out to the garbage area before 8:30 on the collecting day. Please carefully read the descriptions for each trash category.
In some buildings, there is a communal trash room located at the ground floor. Please ask us if you need more information about garbage disposal.
If you leave anything behind, the trash disposal is charged as follows:
< 30cm or 1kg →2.000 yen
< 50cm or 3kg →5.000 yen
Chair →8.000 yen
Desk, sofa, bed and other furniture →15.000 yen each item
Internet/Wi-Fi
If high speed Internet access is needed, we recommend that you set up a personal Internet connection. We are more than happy to help you with the set up.
If you rent the pocket wi-fi for more than 4 days, and have used more than 3GB of data within 3 days, in the next 24 hours, the connection speed will stay at 128kbps. In this case, we will not be making any compensation for the slow connection, so please always be mindful of how much Internet you are using daily.