Procedures

Step 1 Start your search for a room/apartment ① Directly from our home page You can find a suitable accommodation with our in-site search engine: Start your search here (Link) ② Call our office You may reach us at: +81(0)8031580734 We are open Monday through Saturday, from 10:00 to 18:00 . Office is closed on Sunday. Feel free to call us and let us know about your dates and budget. We will assist you with your search from there. ③ Send us an email You may write to us at: info@tokyostay.co.jp We will respond promptly within 24 hours. ④ Visit our office We are located at: Fujiken LK Building 8F, 2-27-3 Kita Otsuka Toshima-ku, Tokyo, Japan 170-0004 Please pay a visit and we shall arrange room showings. Step 2 Make a Reservation Please pay 30,000 yen for the first installment of rent, and your reservation will be confirmed automatically. ① Payment methods for oversea guests: Paypal or credit card. ② Payment methods for domestic guests: Bank transfer, Paypal, credit card, or cash. Step 3 Arrival Please refer to this page for transportations from the airport (LINK) Check In time: from 16:00 Please visit our office first for your check in registration – not directly to the accommodation. After check in, we will guide you to your room and answer any questions you might have about your life in Tokyo. TOKYOSTAY Address: HTTP://WWW.TOKYOSTAY.CO.JP/?PAGE_ID=284&LANG=EN (English) 2-14-8 Kita Otsuka, Toshima-ku, Tokyo (Japanese) 東京都豊島区北大塚2-14-8 If you arrive early, you can leave the luggage at our office for free (Monday to Saturday, 10 :00 – 18:00); Or you can use the coin lockers at Otsuka station (24 hrs, cost 300 – 700 yen). It’s possible to check-in earlier if the accommodation is ready and cleaned. Please contact our staff on your day of arrival to get detailed information about check-in availability. You may write to us from the airport using the free Wi-Fi there. In case you arrive after 18:00, please check in at our language lounge SPEAKEASY: Map HTTP://SPEAKEASY-TOKYO.COM/?PAGE_ID=16 How to get to the bar from Otsuka station The language lounge SPEAKEASY is open from 18:00 – midnight, and we will prepare you keys and a map to the accommodation. Please note if you cannot make it while the language lounge SPEAKEASY is open, we offer a special key pick up service for 5000 yen. Otherwise, check in can only be done the following day at 10 AM in the office. Step 4 Payments Payments can be made at the TOKYOSTAY office or at our language lounge SPEAKEASY. ① Deposit 30,000 yen 10,000 yen will be subtracted from the deposit at check out for the cleaning services and beddings. ② Rent Rent is calculated by days. For example, if a guest arrives on the 10th of September and checks into an 84,000 yen apartment, the rent for September will be: 84,000 yen / 30 days x (30 days – 10 days) = 48,000 yen. Step 5 Monthly Payment Monthly payment for rent must be done before the end of the previous month. You may pay by bank transfer or by cash in the TOKYOSTAY office. According to the Japanese law, a 14.6% of penalty charge will apply to the rent if a guest fails to pay on time. Step 6 Check Out Please inform us at least 3 weeks in advance when you wish to move out. A guest is obliged to pay rent for the entirety of 3 weeks starting from the notifying date. On the day of check out, please come to our office and turn in your keys before 10 AM. With Paypal, we can refund the deposit within 48 hours after checking your room condition. Please do not leave garbage behind and please remove the furniture you have brought with you. Additional charges might apply if the room was not returned to its original state. Thank you for choosing TOKYOSTAY and we dearly hope to see you again in Tokyo.